Contact information
We are a small team, and we personally read every message that comes in.
Whether you have questions before placing an order, need help with a delivery, or require support after your purchase, we are here to help with clear and straightforward answers.
How to Reach Us
Company Name: HARBOR RUSTIC LOGIC LLC
Address: 1500 N GRANT ST NUM 10506, DENVER, CO 80203
Email: support@jardinsilence.com
Support Hours: Monday through Friday, 9 AM – 6 PM MST
Response Time: We typically respond within 1–2 business days. Messages sent on weekends or holidays will be answered on the next business day.
What We Can Help With
Not sure where to start? These are the most common reasons customers contact us:
Product Questions
Need help deciding which product fits your space or lifestyle? Send us details about how you plan to use it, your available space, or any specific concerns, and we will do our best to provide honest recommendations.
Order Updates
If you are checking on an order, please include your order number in your email so we can assist you faster.
Product Setup & Usage
If you need help with assembly, setup, or general product use, we are happy to guide you through the process and answer questions clearly.
Warranty & Product Issues
If something arrives damaged or is not functioning properly, contact us with:
- Your order number
- A short description of the issue
- Photos or a short video if possible
We will review the situation and explain the next steps.
Returns & Refunds
Before requesting a return, please review our Returns & Refunds Policy so you understand the eligibility requirements and process. If you still need assistance, email us and we will help guide you through it.
Before You Contact Us
Some common questions may already be answered on our website, including:
- Frequently Asked Questions
- Shipping Policy
- Returns & Refunds Policy
- Product Guides & Instructions
These pages often provide the fastest answers without waiting for email support.
A Note About Response Times
JardinSilence is a small, focused business — not a large call center with automated responses.
We take customer support seriously and aim to provide thoughtful, accurate replies rather than generic automated messages. During busy periods, response times may occasionally take up to 2 business days.
If you have not received a reply after 2 business days, please check your spam or promotions folder and resend your message if needed.
Thank you for contacting JardinSilence. We appreciate your patience and support.