Warranty Information

At JardinSilence, we stand behind the products we sell and work with suppliers that meet our standards for product quality, reliability, and customer support.

We believe warranty coverage should be clear, practical, and easy to understand. If a product issue occurs, our goal is to help resolve it as efficiently as possible.

For warranty assistance, contact us at support@jardinsilence.com.

1. Limited Warranty Coverage

Eligible products sold by JardinSilence include a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal residential use from the date of delivery.

Depending on the product type, covered components may include:

  • Structural frames and hardware
  • Electrical components and controllers
  • Batteries and charging systems (manufacturing defects only)
  • Displays, switches, and wiring harnesses
  • Factory-installed mechanical components

Warranty coverage applies only to the original purchaser and is non-transferable.

Proof of purchase, such as an order confirmation or order number, is required for all warranty claims.

2. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Damage caused by accidents, misuse, neglect, or improper storage
  • Water damage caused by flooding, submersion, or exposure beyond intended use
  • Damage caused by unauthorized modifications or third-party parts
  • Improper assembly or installation that does not follow included instructions
  • Routine maintenance items or consumable parts
  • Battery performance reduction due to normal aging and usage

If you are unsure whether your issue may qualify for warranty coverage, contact our support team and we will review the situation with you.

3. How Warranty Service Works

In many situations, warranty issues can be resolved by replacing a specific component rather than returning the entire product.

Depending on the issue, JardinSilence may provide:

  • Replacement parts
  • Technical troubleshooting assistance
  • Setup guidance
  • Replacement components for defective electrical or mechanical systems

This process often reduces downtime and helps customers avoid unnecessary shipping delays.

If installation assistance is needed, our support team may provide written instructions, troubleshooting steps, or additional guidance where available.

4. How to Submit a Warranty Claim

Please contact us before returning any item.

Unauthorized returns may not be accepted or processed.

To Submit a Warranty Request

Email: support@jardinsilence.com

Please include:

  • Your order number
  • Date of delivery
  • A clear description of the issue
  • Photos or short videos showing the problem when possible

Photos and videos are often the fastest way for our support team to diagnose the issue accurately.

Typical response time for warranty claims is 3–5 business days.

5. Warranty Resolution Options

If a defect is confirmed and covered under warranty, JardinSilence may, at its discretion:

  • Provide replacement parts at no charge
  • Replace the defective product
  • Offer another reasonable resolution based on the situation

Replacement components may be new or equivalent-condition replacement parts.

Shipping costs for approved warranty replacements within the United States are covered during the warranty period.

6. Limitation of Liability

This warranty is limited to the repair, replacement, or resolution options described above.

HARBOR RUSTIC LOGIC LLC is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use products purchased through JardinSilence.

Some states do not allow certain warranty limitations or exclusions, so portions of this section may not apply depending on local law.

7. Support After the Warranty Period

Even after the warranty period ends, we continue to assist customers whenever possible.

Post-warranty support may include:

  • Replacement parts availability
  • Technical guidance
  • Product troubleshooting assistance
  • General maintenance recommendations

Product longevity depends on proper setup, maintenance, storage conditions, and normal usage.

8. Contact Information

Questions about warranty coverage or ready to submit a claim? Contact us anytime.

Company Name: HARBOR RUSTIC LOGIC LLC
Address: 1500 N GRANT ST NUM 10506, DENVER, CO 80203
Email: support@jardinsilence.com

Support Hours: Monday through Friday, 9 AM – 6 PM MST
Warranty Claim Response Time: Typically 3–5 business days