FAQs
Can’t find what you’re looking for? Contact us at support@jardinsilence.com and we’ll respond within 1–2 business days.
About JardinSilence
Who is JardinSilence and where are you located?
JardinSilence is operated by HARBOR RUSTIC LOGIC LLC, a US-registered company.
Company Address:
1500 N GRANT ST NUM 10506, DENVER, CO 80203
We are an online retailer focused on thoughtfully selected outdoor, mobility, and lifestyle products. We work with vetted suppliers and handle customer support directly.
Do you manufacture your own products?
No. We are a retailer, not a manufacturer.
We carefully source products from suppliers that meet our standards for product quality, documentation, and reliability. We intentionally keep our catalog selective rather than offering a large volume of products we cannot confidently support.
What types of products do you sell?
JardinSilence offers selected outdoor, mobility, lifestyle, and practical-use products designed to support comfort, convenience, and everyday use.
Product availability may change over time depending on supplier availability and inventory.
Product Use & Performance
Are your products beginner-friendly?
Most products are designed for straightforward everyday use. However, some powered or mobility-related products may require a short adjustment period for first-time users.
We recommend reading all included instructions and practicing in a safe, open area before regular use.
How far can battery-powered products operate on one charge?
Battery range varies depending on several factors, including:
- Terrain
- User weight or cargo load
- Speed or assist level
- Weather conditions
- Frequency of stops and starts
Actual performance may differ from advertised estimates because real-world conditions vary.
Are your products suitable for hills or uneven terrain?
Performance depends on the specific model, motor output, weight load, and terrain grade.
Moderate inclines are generally manageable for many powered mobility products, while steep or extended climbs may reduce speed and battery range.
Always review the specifications listed on the individual product page before purchasing.
Are your products suitable for seniors or riders with mobility concerns?
Many customers choose mobility and riding products specifically because they offer greater stability and support compared to traditional alternatives.
However, customers with medical or mobility concerns should consult a healthcare professional if they are unsure whether a particular product is appropriate for their situation.
We always recommend starting slowly in a quiet area until comfortable.
Storage & Transport
Can products be folded or transported in vehicles?
Some models include folding or compact storage features.
Before purchasing, we recommend carefully checking:
- Folded dimensions
- Product weight
- Vehicle cargo space
- Loading requirements
Heavier products may require two people or a loading ramp for transport.
How should products be stored?
For best long-term performance:
- Store indoors or in covered areas when possible
- Avoid prolonged direct sunlight
- Avoid excessive moisture exposure
- Keep batteries at moderate temperatures
- Store batteries partially charged during long periods of non-use
Proper storage helps extend battery and component lifespan.
Ordering & Shipping
Where do you ship?
We currently ship within the contiguous United States only (48 connected states).
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. territories
- APO/FPO/DPO addresses
- International destinations
How long does shipping take?
Typical processing time is 1–3 business days.
Estimated transit time after shipment is generally 7–9 business days, depending on location and carrier operations.
Total estimated delivery time is typically 8–12 business days from order placement.
Tracking information is emailed after shipment confirmation.
Is shipping free?
Yes. Standard shipping is currently free on eligible orders shipped within the contiguous United States unless otherwise stated.
Where do orders ship from?
Orders are fulfilled from U.S.-based fulfillment facilities.
Because orders ship domestically, customers generally do not encounter import duties or customs delays.
What should I do if my order arrives damaged?
Please inspect the package promptly after delivery.
If damage is present:
- Take photos of the packaging and product
- Keep all original packaging materials
- Contact support@jardinsilence.com within 48 hours
Our team will review the issue and provide next steps.
Returns & Warranty
What is your return policy?
Eligible unused items may generally be returned within 30 days of delivery, subject to our Return Policy requirements.
Returned items must typically:
- Be unused
- Include original packaging
- Include all accessories and components
Please contact us before returning any item.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the return.
If the issue results from:
- Shipping damage
- Incorrect item shipment
- Confirmed product defect
we may cover eligible return-related costs.
For non-defective returns or change-of-mind requests, customers are generally responsible for return shipping expenses.
What does the warranty cover?
Eligible products include a limited warranty covering manufacturing defects under normal use conditions.
Coverage varies by product category and component type.
Please review our Warranty Policy page for complete warranty terms and exclusions.
How do warranty claims work?
To submit a warranty claim:
- Email support@jardinsilence.com
- Include your order number
- Describe the issue clearly
- Attach photos or short videos when possible
Our support team will review the issue and provide next steps.
Assembly & Maintenance
How much assembly is required?
Assembly requirements vary by product.
Some products arrive mostly assembled, while others require partial setup such as:
- Handle attachment
- Seat installation
- Wheel installation
- Accessory mounting
Most required tools and instructions are included in the package unless otherwise stated.
Do you provide assembly assistance?
Yes. Our support team can provide general setup guidance and troubleshooting assistance by email.
When available, we may also provide instructional materials or video guidance.
How should I maintain my product?
General maintenance recommendations include:
- Keeping components clean and dry
- Checking bolts and fasteners regularly
- Maintaining recommended tire pressure
- Charging batteries properly
- Inspecting moving parts periodically
Specific maintenance requirements may vary by product type.
Payment & Checkout
What payment methods do you accept?
We currently accept PayPal payments.
Customers may typically pay using:
- PayPal balance
- Credit cards
- Debit cards
- Linked bank accounts
In many cases, PayPal guest checkout is available.
Is checkout secure?
Yes.
Transactions are processed securely through PayPal using encrypted payment technology.
JardinSilence does not store complete payment card details on our servers.
Still Have Questions?
We read every message and aim to respond within 1–2 business days.
Company Name: HARBOR RUSTIC LOGIC LLC
Address: 1500 N GRANT ST NUM 10506, DENVER, CO 80203
Email: support@jardinsilence.com
Support Hours: Monday through Friday, 9 AM – 6 PM MST