Returns & Refunds

At JardinSilence, we want customers to feel comfortable shopping with confidence.

We believe return policies should be clear, fair, and easy to understand. If there is a problem with your order, our support team will work with you to find a reasonable solution.

For any return or refund questions, contact us at support@jardinsilence.com. We typically respond within 1–2 business days.

1. Return Window

We accept eligible return requests within 30 days of delivery.

To qualify, your request must be submitted within 30 days from the date your order is marked as delivered by the shipping carrier.

Requests submitted after the 30-day window may not be eligible for return approval.

2. Return Eligibility

To qualify for a return, items must meet all of the following conditions:

Unused and in original condition
Returned with original packaging when possible
Include all original accessories, manuals, and included components
Accompanied by proof of purchase or order confirmation

Items returned incomplete, damaged after delivery, or missing major components may not qualify for a full refund.

3. Non-Returnable Items

The following items are generally not eligible for return:

Used or heavily worn products
Items damaged after delivery due to misuse or improper handling
Modified or altered products
Returns submitted after the return window
Items returned without prior authorization

If you are unsure whether your item qualifies, please contact our support team before shipping anything back.

4. How to Start a Return

Please do not send items back without contacting us first.

Step 1 — Contact Support

Email support@jardinsilence.com with:

Your order number
Reason for the return
Photos of the item and packaging if applicable

Our support team will review your request and respond with return instructions if approved.

Step 2 — Return the Item

If your return is authorized:

Ship the item only to the return address provided by our team
Use a trackable shipping method whenever possible
Keep your tracking information until your refund is completed

Please do not ship returns to our corporate mailing address unless specifically instructed.

5. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

We Cover Return Shipping If:

The item arrived damaged
The wrong item was shipped
The item arrived defective

Customer Covers Return Shipping If:

The order is no longer wanted
The wrong product was ordered
The return is based on preference rather than product defect

Restocking Fees

We currently do not charge restocking fees on approved returns.

6. Refund Processing

Once your return is received and inspected, we will notify you by email regarding approval status.

If Approved

Refunds are issued to the original payment method
Processing typically takes 3–5 business days after inspection approval
Banks or credit card providers may require additional processing time before funds appear

If Denied

If a return does not meet eligibility requirements, we will explain the reason and may offer to return the item to you when applicable.

7. Exchanges

We do not currently offer direct product exchanges.

If you would like a different item, we recommend:

Requesting a return for the original order
Placing a new order separately

This helps reduce delays and allows faster fulfillment.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@jardinsilence.com.

Before Shipment

Orders cancelled before shipment are eligible for a full refund.

After Shipment

Once an order has shipped, cancellation may no longer be possible. In these cases, the order may need to follow the standard return process after delivery.

Refunds for approved cancellations are generally processed within 3–7 business days.

9. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photos of:
- The packaging
- Shipping label
- The damaged or incorrect item

Our support team will review the issue and provide the appropriate resolution, which may include replacement parts, replacement products, or refunds depending on the situation.